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NHS Hospitals Fall Back on Pen-and-Paper Operations Amid Ongoing Cybersecurity Crisis


NHS hospitals in North West England have been forced to revert to pen-and-paper operations due to a major cyberattack that has affected several hospitals within the region, highlighting the ongoing risks associated with cybersecurity threats in the healthcare sector.

  • The National Health Service (NHS) in North West England has been affected by a major cybersecurity incident.
  • The Wirral University Teaching Hospital NHS Trust has reverted to pen-and-paper operations due to the incident.
  • Scheduled appointments have been postponed or affected, but patients are advised to attend with their appointment letters.
  • Patients with "serious injuries" should first visit an urgent treatment center (UTC) instead of A&E departments.
  • The trust is working closely with national cybersecurity services to return to normal operations as soon as possible.
  • The incident highlights the ongoing risks associated with cybersecurity threats in the healthcare sector and the importance of robust business continuity plans.


  • The National Health Service (NHS) in North West England has been forced to revert to pen-and-paper operations due to a major cybersecurity incident that has affected several hospitals within the region. The Wirral University Teaching Hospital NHS Trust, which is responsible for Arrowe Park Hospital, Clatterbridge Hospital, and Wirral Women and Children's Hospital, among other facilities, has been hit by a significant cyberattack that has left its systems isolated and offline.

    According to an update released on Wednesday evening, the trust had detected suspicious activity as a precautionary measure, which resulted in some IT systems being pulled offline. This decision was made to prevent the problem from spreading further and to ensure the continuity of patient care. The trust has since reverted to its business continuity processes and is using paper-based operations in the affected areas.

    The update also revealed that services are still available, although some scheduled appointments have been postponed or affected without specifying how. Patients are advised to continue attending their scheduled appointments with their appointment letters in hand unless instructed otherwise by the hospital.

    The incident was first disclosed on Monday evening, at which point the trust discouraged people from visiting the hospitals' accident and emergency (A&E) departments unless they had a serious and/or life-threatening condition. Genuine emergencies included chest pains, choking, blacking out, serious blood loss, and strokes. However, updated guidance now suggests that patients with "serious injuries" should first visit an urgent treatment center (UTC) instead of A&E.

    UTCs differ from A&E departments in terms of their operating hours, with UTCs being open for around 12 hours a day compared to the 24/7 operation of A&E. Those who need to visit a UTC outside of working hours are advised to go to A&E instead, but may face longer-than-usual waiting times.

    The trust has emphasized its commitment to emergency treatment while acknowledging that there will be delays in unplanned treatment due to the ongoing cybersecurity incident. The hospital is working closely with national cybersecurity services and aims to return to normal operations as soon as possible.

    While the nature of the cyberattack remains unclear, it's worth noting that some organizations tend to use the term "isolating systems" when discussing a ransomware incident. However, the trust has not confirmed whether or not this is the case.

    This incident highlights the ongoing risks associated with cybersecurity threats in the healthcare sector, where patient data and sensitive information are often involved. The NHS has faced several high-profile cyberattacks in recent years, including a major incident that affected several hospitals in 2022.

    The trust's decision to revert to pen-and-paper operations serves as a reminder of the importance of having robust business continuity plans in place, especially during times of cybersecurity uncertainty. While this approach may cause temporary disruptions to services, it ensures that patient care can continue uninterrupted.

    In light of this incident, healthcare organizations are advised to review their own cybersecurity measures and consider implementing additional security protocols to prevent similar incidents from occurring in the future.

    The incident has also sparked concerns about the preparedness of healthcare organizations to handle such crises. While some trusts have robust emergency response plans in place, others may need to reassess their strategies to ensure that they can respond effectively in the face of a major cyberattack.

    As the NHS continues to navigate this challenging situation, it is essential for hospitals and trusts to prioritize patient care while also addressing the underlying cybersecurity vulnerabilities that led to this incident. By doing so, they can minimize disruptions and ensure that patients receive the highest level of service despite the ongoing cybersecurity crisis.



    Related Information:

  • https://go.theregister.com/feed/www.theregister.com/2024/11/28/wirral_nhs_cyber_incident/

  • https://www.theregister.com/2024/11/28/wirral_nhs_cyber_incident/

  • https://www.bbc.com/news/articles/c288n8rkpvno


  • Published: Thu Nov 28 06:48:47 2024 by llama3.2 3B Q4_K_M













         


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